We Bring Safety With Sincerity
Choosing the right company to install security and control equipment can feel like a heavy decision. After all, if the system isn’t installed or monitored properly, this can leave everyone in your home or business vulnerable without you even knowing.
At URSA, we are known for our reliability and honesty. While we do bring decades of experience to every project, customers remember us more for how we treat them than for our expertise. We truly care about keeping people safe and we think our customers can feel this authenticity. Sincerity is at the heart of our family business and we’re privileged to maintain lasting, meaningful relationships with both our residential and commercial customers.
Families and businesses across Hartford County choose URSA as their security and control overseer because we:
- Leverage more than 40 years of industry experience. Formerly known as Brass City Alarm, founder Shawn Pace was a Waterbury firefighter who installed residential security systems. Years later, Shawn’s son, Morgan, took over the family business and used his high-voltage electrical background to expand the company into the commercial space. Today, URSA provides both low- and high-voltage electrical services with the ability to tackle everything from residential security systems to the most complex commercial projects.
- Employ the friendliest, most highly skilled techs in the industry. Skill doesn’t mean much if you’re as gruff as a bear during service. As a small, family-owned company, we are meticulous about who represents us. All of our technicians receive factory training on our equipment and bring years of experience to every project. They are also the friendliest bunch you will encounter. We like to think it’s because we provide a stellar work culture. But really, they’re just awesome by nature!
- Are a fully licensed, insured and certified company. This should go without saying if you call yourself a security and control company. But we want to reassure you that we possess all of the necessary credentials to ensure your project is fully compliant with the law.
- Are responsive and truly listen to our customers. Many customers come to us after feeling unheard and neglected by another company. We pride ourselves on getting back to people in a timely manner and making every customer feel like our No. 1 priority. Though we consider it our responsibility to educate our customers, we also are active listeners who appreciate hearing our customers’ thoughts and opinions.
- Are driven by service values rather than sales incentives. Owner Morgan Pace was already an electrician before taking over the family business. Because of this, URSA utilizes a problem-solving approach rather than a sales-based approach. We care first and foremost about the wellbeing of our customers and consider making money to be a byproduct of helping people. We are confident enough in our skills and abilities to know we don’t need to mislead or pressure people in order to make money. We are motivated much more by the impact of our work than by our profit margins. That is how we’ve always been as a company—and it’s how we always will be!
- Are problem-solvers to the core. We welcome challenges and tapping into our different backgrounds to solve problems for our customers. Nothing fulfills us more than doing something that another company said couldn’t be done. High-voltage electrical work is complex by nature and we’re passionate about pushing ourselves to develop the most innovative, personalized security and control solutions possible.
- We’re right there with you for the long term. URSA is built on long-lasting customer relationships. Our Central Station Monitoring (CSM) is our post-installation support that offers 24/7/365 monitoring of your security system. We don’t just install products and send people on their way. Our goal is to always maintain the relationship and provide long-term value to our customers, whether it’s our CSM or one of our maintenance plans.
- Provide not just the product, but the service. People tend to think all security systems are created equal, and this couldn’t be further from the truth. When it comes to customization and truly getting the most value out of your security system, store-bought products don’t hold a candle to a professionally installed system. When you work with us, we not only integrate all of the customizations you could possibly imagine, but we also monitor your system for the long term. An off-the-shelf product won’t notify the police or fire department in an emergency. It also won’t be able to detect when the system has been compromised either intentionally or unintentionally. Most importantly, it won’t follow up to make sure you and your family are safe after an attempted break-in or security breach. As an installation and service company, we provide everything a commercialized product cannot.
- Offer network certification in Hartford County and the surrounding areas. Just because your computer is communicating to the network, doesn’t mean it’s performing optimally. Network certification is a multi-criteria test that guarantees your ethernet or fiber optic network installation was completed to the standards set by the American National Standards Institute (ANSI) along with the EIA/TIA, so you can rest assured you’re getting all the speed that you paid for out of your installation. We provide pass/fail reports for each individual run for both copper and fiber lines, as well as fiber troubleshooting using an OTDR meter.
- Stand by our satisfaction guarantee and provide superior after-service support. Any company can say it offers a satisfaction guarantee. But the difference with us is we’ll actually honor it. Although if we’re being honest, we can’t think of a time when we’ve ever had to. Clear communication and attention to detail enable us to guarantee a successful outcome the first time around. We also follow a 3 x 3 x 3 follow-up model. Once our work is complete, we’ll check in with you three days later, then again at the three-week mark and then again at the three-month mark. Just because the job is done doesn’t mean our work is complete, and it shows in how we regularly check in with customers after the initial service.
Discover the URSA Difference
Above all else, we want people to feel we have their backs. Although we live in an unpredictable and at times frightening world, we want you to feel fully secure and safe wherever you are. Because the safer you feel, the more you can enjoy life and feel like you’re living rather than surviving. We value the opportunity to help you put technology on your side and feel that your security needs are being fully met.
To learn more about our family-run company or to schedule service for your home or business, please contact us online or call URSA at 860.628.8828 today.